Refund Policy

1. Overview

We want you to be satisfied with your Trails360 subscription. This Refund Policy explains when and how you can request a refund for our services.

2. Subscription Refunds

30-Day Money-Back Guarantee

We offer a 30-day money-back guarantee for new subscribers. If you're not satisfied with your Trails360 Pro subscription, you can request a full refund within 30 days of your initial purchase.

Renewal Refunds

Subscription renewals can be refunded within 7 days of the renewal date, provided you haven't used premium features during the renewed period.

3. Refund Conditions

To be eligible for a refund, the following conditions must be met:

• Request must be made within the applicable refund period
• Account must be in good standing (no violations of Terms of Service)
• No excessive usage or abuse of the service
• Request must include a valid reason for the refund

4. Non-Refundable Items

The following are generally not eligible for refunds:

• Subscriptions canceled after the refund period
• Accounts terminated for Terms of Service violations
• Promotional or discounted subscriptions (unless specified otherwise)
• Partial month refunds for monthly subscriptions

5. How to Request a Refund

To request a refund, please follow these steps:

1. Contact our support team at sam@trails360.com
2. Include your account email and order/transaction ID
3. Provide a brief explanation for your refund request
4. Allow 3-5 business days for our team to review your request

6. Refund Processing

Once your refund request is approved:

• Refunds are processed to the original payment method
• Processing time: 5-10 business days for most payment methods
• You will receive an email confirmation when the refund is processed
• Your premium access will be revoked immediately upon refund approval

7. Subscription Cancellation

Canceling your subscription is different from requesting a refund:

• Cancellation stops future billing but doesn't refund current period
• You retain access until the end of your current billing period
• You can cancel anytime through your account settings

8. Special Circumstances

We may consider refunds outside of our standard policy in exceptional circumstances, such as:

• Technical issues that prevented service usage
• Billing errors or duplicate charges
• Medical or family emergencies
• Service outages exceeding 24 hours

9. Dispute Resolution

If you're not satisfied with our refund decision, you may:

• Contact our customer service manager for review
• Dispute the charge with your payment provider
• Seek resolution through applicable consumer protection laws

10. Changes to Refund Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting. Continued use of our service constitutes acceptance of the updated policy.